Customer Satisfaction Survey

Company Name:
Project:
Contact:
Position:
Phone:

 

YOUR LEVEL OF SATISFACTION

Please rate questions 1 through 5 using this scale:

  • 5 - Very Satisfied
  • 4 - Somewhat Satisfied
  • 3 - Somewhat Dissatisfied
  • 2 - Very Dissatisfied
  • 1 - N/A

With regard to your relationship with Corporate Electrical Technologies, how would you rate your level of Satisfaction with:

    5 4 3 2 1
1) C.E.T.'s telephone reception overall
2) The availability of your contact at C.E.T.
3) The number of site visits
4) C.E.T.'s Pricing / Competitiveness

 

Administrative

Please rate questions 5 through 11 using this scale:

  • 5 - Excellent
  • 4 - Above Standard
  • 3 - Standard
  • 2 - Below Standard
  • 1 - Unacceptable
    5 4 3 2 1
5) How did C.E.T. perform at executing your Subcontract Agreement?
6) How did C.E.T. perform at providing submittals / shop drawings?
7) How did C.E.T. perform at pricing Change Orders, Field Work Orders, Plan revisions, etc?
8) How did C.E.T. perform at submitting product substitutions in accordance with the contract documents and in a timely manner?
9) How did C.E.T. perform at submitting Requests for Information?
10) How did C.E.T. perform at submitting the required safety documents?
11) How did C.E.T. perform at submitting Application for Payments with the required backup documents?

 

Construction

Please rate questions 12 through 19 using this scale:

  • 5 - Excellent
  • 4 - Above Standard
  • 3 - Standard
  • 2 - Below Standard
  • 1 - Unacceptable
    5 4 3 2 1
12) How did C.E.T. perform at attending weekly subcontractor meetings?
13) How did C.E.T. perform at providing adequate manpower to the project?
14) How did C.E.T. perform at meeting the project schedule?
15) How did C.E.T. perform at providing additional manpower when requested to meet the project schedule?
16) How did C.E.T. perform at handling back charges for both claims made against this subcontractor and claims being made by this subcontractor?
17) How did C.E.T. perform at coordinating their work with the work of others?
18) How did C.E.T. perform at protecting their work and the work of others?
19) How did C.E.T. perform at working in and maintaining a safe work environment?

 

Close Out

Please rate questions 20 through 23 using this scale:

  • 5 - Excellent
  • 4 - Above Standard
  • 3 - Standard
  • 2 - Below Standard
  • 1 - Unacceptable
    5 4 3 2 1
20) How did C.E.T. perform at providing close out documents in the time period stipulated?
21) How did C.E.T. perform at providing the required close out documents?
22) How did C.E.T. perform at closing out outstanding subcontract change orders?
23) How did C.E.T. perform at submitting a final Application and Certificate of Payment?

 

Additional Feedback

Was the subcontractor's work completed to your company's standards and quality? 

Are there any weaknesses that would prevent you from using this company again on a similar project or a project of different magnitude? 

Please provide an overall impression of C.E.T.